This is the privacy policy for Quality Unit. Our homepage on the Web is located at http://www.qualityunit.com.
If you have any questions about this policy, please contact us.

Data Collection

Quality Unit Cares about your privacy, so we follow The Platform for Privacy Preferences Project, or P3P practices. P3P was designed to give web users more precise control of the kind of information that they want to allow to be released.

Quality Unit reserves the right to access any or all Your accounts in order to respond to Your requests for technical support. We shall maintain appropriate administrative, physical and technical safeguards for protection of the security, confidentiality and integrity of Your data. We will not disclose Your data except if compelled by law or if permitted by You.

P3P policies declare the data they collect in groups (also referred to as “statements”.) Our policy contains 4 data groups. The data practices of each group will be outlined separately as follows:

Group “Access Log Information”

Quality Unit is collecting anonymous data about user behavior when using our software solutions. We are monitoring these data to improve our product and prevent bugs & unplanned outages. 

We collect the following information:

  • Click-stream data
  • Account usage data
  • HTTP protocol elements

This data will be used for the following purposes:

  • Completion and support of the current activity
  • Web site and system administration
  • Research and development
  • Improvement of our products & services

This data will be used solely by Quality Unit, and its agents. The following explains why this data is collected. Our Web server collects access logs containing this information.

Group “Cookies”

We collect the following information:

  • HTTP cookies
  • Flash Cookies

This data will be used for the following purposes:

  • Research and development.
  • One-time tailoring.

This data will be used solely by Quality Unit, and its agents. The following explanation is provided for why this data is collected: Cookies are used to track visitors to our site, so we can better understand what portions of our site best serve you. We also use cookies to allow our server to maintain information about the contents of your shopping cart.

Group “Transaction Information” (required)

We collect the following information:

  • Physical contact information
  • Online contact information
  • Demographic data
  • Purchase information

This data will be used for the following purposes:

  • Completion and support of the current activity
  • Research and development

This data will be used solely by Quality Unit and its agents. In addition, the following types of entities will receive this information:

  • Contacting visitors for marketing of services or products.

This data will be used solely by Quality Unit and its agents. In addition, the following types of entities will receive this information:

  • Delivery services

The following explanation is provided for why this data is collected:

  • Information we collect in order to process your purchase.

Cookies

Cookies are a technology which can be used to provide you with tailored information from a Web site. A cookie is an element of data that a Web site can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

Flash Cookies (local shared objects) are a technology offered by Macromedia Flash Player. You can set your operating system permissions so, that browser will not be able to write any information on your disk to protect your privacy. Next option how to avoid Flash Cookies is to uninstall Macromedia Flash Player from your computer.

Our site makes use of cookies. Cookies are used for the following purposes:

  • User targeting
  • Research and development

Compact Policy Summary

The compact policy which corresponds to this policy is:

CP=NOI CURa ADMa DEVa TAIa CONa OUR DELa BUS IND PHY ONL UNI PUR COM NAV DEM STA

The following table explains the meaning of each field in the compact policy.

Field Meaning
Field
CP=
Meaning
This is the compact policy header; it indicates that what follows is a P3P compact policy.
Field
NOI
Meaning
No identifiable information is collected, so no access is possible.
Field
CURa
Meaning
The data is used for completion of the current activity.
Field
ADMa
Meaning
The data is used for site administration.
Field
DEVa
Meaning
The data is used for research and development.
Field
TAIa
Meaning
The data is used for tailoring the site.
Field
CONa
Meaning
The data is used for contacting the user.
Field
OUR
Meaning
The data is given to ourselves and our agents.
Field
DELa
Meaning
The data is given to delivery services.
Field
BUS
Meaning
Our business practices specify how long the data will be kept.
Field
IND
Meaning
The data will be kept indefinitely.
Field
PHY
Meaning
Physical contact information is collected.
Field
ONL
Meaning
Online contact information is collected.
Field
UNI
Meaning
Unique identifiers are collected.
Field
PUR
Meaning
Purchase information is collected.
Field
COM
Meaning
Computer information is collected.
Field
NAV
Meaning
Navigation and clickstream data is collected.
Field
DEM
Meaning
Demographic and socioeconomic data is collected.
Field
STA
Meaning
State-management data is collected

The compact policy is sent by the Web server along with the cookies it describes. For more information, see the P3P deployment guide at http://www.w3.org/TR/p3pdeployment.

Policy Evaluation

Web browser will evaluate this policy’s compact policy whenever it is used with a cookie. The actions of web browser will take depend on what privacy level the user has selected in their browser (Low, Medium, Medium High, or High; the default is Medium. In addition, the web browser will examine whether the cookie’s policy is considered satisfactory or unsatisfactory, whether the cookie is a session cookie or a persistent cookie, and whether the cookie is used in a first-party or third-party context.

Note: this evaluation is currently experimental and should not be considered a substitute for testing with a real Web browser.

Unsatisfactory policy: this compact policy is considered unsatisfactory according to the rules defined by the web browser. The behavior of web browser regarding cookies set under this compact policy is as follows:

First-party usageThird-party usage
Persistent Cookies
First-party usage
Low: Policy satisfactory at this level; cookies will be accepted.
Medium: Opt-out is not provided for all unsatisfactory purposes and recipients, so the cookie will be downgraded to a session cookie.
Medium High: No opt-out is provided, so the cookie will be blocked.
High: Since opt-in is not required, the cookie will be blocked.
Third-party usage
Low: Opt-out is not provided for all unsatisfactory purposes and recipients, so the cookie will be downgraded to a session cookie.
Medium: Opt-out is not provided for all unsatisfactory purposes and recipients, so the cookie will be blocked.
Medium High: Since opt-in is not required, the cookie will be blocked.
High: Since opt-in is not required, the cookie will be blocked.
Session Cookies
First-party usage
Low: Policy satisfactory at this level; cookies will be accepted.
Medium: Policy satisfactory at this level; cookies will be accepted.
Medium High: Policy satisfactory at this level; cookies will be accepted.
High: Since opt-in is not required, the cookie will be blocked.
Third-party usage
Low: Policy satisfactory at this level; cookies will be accepted.
Medium: Opt-out is not provided for all unsatisfactory purposes and recipients, so the cookie will be blocked.
Medium High: Since opt-in is not required, the cookie will be blocked.
High: Since opt-in is not required, the cookie will be blocked.

A policy which is considered unsatisfactory by Internet Explorer 6 contains certain categories of data which are used or shared in a particular manner. This policy is placed in the unsatisfactory category, because the following categories of data are associated with this policy’s cookies:

  • Physical contact information is collected.
  • Online contact information is collected.

In addition, the data is used in the following manner, marking the policy as unsatisfactory:

  • The data is used for contacting the user.

Note that allowing an opt-out will make this policy acceptable under the Low and Medium settings, and under Medium High for first-party cookie usage. At the High setting, and at the Medium High setting for third-party cookies, all of these data uses must be opt-in for the policy to be considered satisfactory.

Zum Thema passende Artikel
Holen Sie mit dieser Integration Ihre Kunden von Facebook in LiveAgent. Verfolgen Sie jeden Kommentar, Beitrag oder jede Antwort in einer bequemen Helpdesk-Software.

Facebook

Holen Sie mit dieser Integration Ihre Kunden von Facebook in LiveAgent. Verfolgen Sie jeden Kommentar, Beitrag oder jede Antwort in einer bequemen Helpdesk-Software.

Die Pläne von LiveAgent beginnen bei 15 USD/Agent/Monat und enthalten E-Mail-Ticketing, Live-Chat, eine Wissensdatenbank und mehr. Alle Funktionen unter einem Dach kosten 69 USD/Agent/Monat.

LiveAgent-Preise

Entdecken Sie die flexiblen und kosteneffizienten Tarife von LiveAgent, beginnend bei nur $9/Monat! Profitieren Sie von einer kostenlosen Testversion und maßgeschneiderten Funktionen für kleine bis große Unternehmen, einschließlich umfassender Kundensupport-Tools und exklusiver Angebote für Startups. Keine Kreditkarte erforderlich, jederzeit kündbar!

Mehr als 17.000 Kunden vertrauen LiveAgent mit ihren Daten. Der Datenschutz ist unsere höchste Priorität. Die Server von LiveAgent werden in Tier IV oder III+, PCI DSS, SSAE-16, oder ISO 27001 entsprechenden Einrichtungen gehostet.

Sicherheits- und Datenschutzrichtlinien

Mehr als 17.000 Kunden vertrauen LiveAgent mit ihren Daten. Der Datenschutz ist unsere höchste Priorität. Die Server von LiveAgent werden in Tier IV oder III+, PCI DSS, SSAE-16, oder ISO 27001 entsprechenden Einrichtungen gehostet.

LiveAgent ist eine Helpdesk-Software, die sich an die Bedürfnisse unterschiedlicher Geschäftsmodelle anpasst. Entdecken Sie, wie LiveAgent in Ihre Nische passt. Agentur Edu und NGOs verlassen sich auf LiveAgent.

Richtig fit für jedes Unternehmen

LiveAgent ist eine Helpdesk-Software, die sich an die Bedürfnisse unterschiedlicher Geschäftsmodelle anpasst. Entdecken Sie, wie LiveAgent in Ihre Nische passt. Agentur Edu und NGOs verlassen sich auf LiveAgent.

You will be
in Good Hands!

Join our community of happy clients and provide excellent customer support with LiveAgent.

Eine Demo vereinbaren

Unsere Webseite verwendet Cookies. Durch Ihre Nutzung der Webseite nehmen wir Ihre Zustimmung an, Cookies so einzusetzen, wie es hier festgelegt ist Datenschutz- und Cookie-Richtlinie.

Start Free Trial x