Kostenlose Testversion
Demo Kostenlose Testversion
Change language

Ticketing software

Unify your communication and solve inquiries from all channels with effective ticketing.

  • ✓ No setup fee    
  • ✓ Customer service 24/7    
  • ✓ No credit card required    
  • ✓ Cancel any time
Get Started | 1 month free Watch video
Used by
Forbes logo
airbus logo
Nascar logo
USC logo
LiveAgent omnichannel ticketing

Help desk ticketing software by LiveAgent

Are you fed up with unsatisfactory customer communication solutions? LiveAgent ticketing software is here to save the day. Get started with our multi-channel ticketing and organize your communication from any channel in one place. Sign up for our free trial today and experience the benefits!

  • G2 badge for best ROI for enterprise summer 2022
  • SourceForge badge summer 2022 leader
  • FeaturedCustomers award badge for live chat software
  • Category leaders badge for 2022 from GetApp

Ticketing software demo

00:00/03:20

LiveAgent Ticketing Software Demo | Live AgentP0Y0M0DT0H0M201SYoutube video: LiveAgent Ticketing Software Demo
Live Agent

Why should you choose LiveAgent ticketing?

LiveAgent’s state-of-the-art ticketing system converts all communication from every channel into tickets which can be easily organized and solved in your universal inbox. It’s also supported by a variety of productivity features and integrations that make your workflow a lot easier.

 

LiveAgent product tour

00:00/02:24

LiveAgent Product Tour | Live AgentP0Y0M0DT0H0M145SYoutube video: LiveAgent Product Tour
Live Agent

Intuitive ticketing for any use case scenario

Our ticketing system can integrate and unify your communication from email, live chat, call center, social media, messaging apps, and knowledge base in one place. You can also choose from over 200 software integrations to maximize your efficiency and spend less time with app switching.

Empower your customer service with LiveAgent

Unified communication with LiveAgent ticketing is the solution for removing inefficient communication. Get the feel of our interface and see how it can help your business provide the best customer service.

Here’s what your support team gets:

  • Multi-channel ticketing & universal inbox
  • Efficient hybrid communication
  • A wide variety of productivity features
  • Over 200 integrations with other software
  • 24/7 customer support for your convenience
Start trial for FREE
LiveAgent real time typing preview

LiveAgent is so much more than just a ticketing system

It’s a comprehensive and extensive solution for business communication of any type. Our features allow you to neatly organize every piece of information and communication thanks to our incredible feature set. Take a look at some of our key features and see how they can help you out.

All-in-one solution

Universal inbox

  • Are you tired of switching between communication solutions to keep up? Our universal inbox can help you keep up and save your time. Integrate all communication channels you need, and keep track of conversations from each customer in a hybrid ticket stream. Reply faster and easier thanks to our other advanced features. 
  • Hybrid communication in one universal inbox
  • Wide range of productivity ticketing features
LiveAgent help desk ticketing
LiveAgent's omnichannel ticketing

Hybrid ticketing

Hybrid ticket stream

Do you find it hard to track all communication channels just to keep up conversations with the same customer? Hybrid ticket stream can become one of the best tools at your disposal. It can unify communication from the same customer regardless of which channel they decide to use. 

  • Communication from any channel in the same ticket
  • Better organizing and simpler workflow

Team communication

Internal tickets and notes

  • Stay in touch with your teams easily without leaving your dashboard. LiveAgent’s feature set includes internal tickets that are visible only to agents, as well as notes where you can share vital information with entire departments within the application. Use everything we have to improve communication within the company.
  • Internal tickets only visible to you and your teams
  • Notes in customer tickets for easy sharing of knowledge
LiveAgent internal tickets and notes
LiveAgent canned messages

Efficient workflow

Canned messages

Would you like to save some time on answering common questions? Canned messages are the right feature for the job. Prepare your answers in advance, and the simply send them with a couple of clicks in the ticket. Save yourself some time and focus on more pressing issues. 

  • Prepare ticket answers for various scenarios
  • Efficient replies to common questions

Knowledge management

Knowledge base

Decrease your ticket load with a comprehensive and extensive knowledge base as an essential part of your customer support. Write informational articles, how-tos, guides, and tutorials directly from the LiveAgent dashboard. You can also use it to engage with customers on forums, or gather feedback.

  • Provide effective support with knowledge base
  • A fully-featured customer portal solution

More information about knowledge base in ticketing software

LiveAgent - knowledge base software

Learn how you can benefit from LiveAgent ticketing

Ease of communication is just the tip of the iceberg, there are many more benefits related to help desk ticketing.

Satisfy customers

Improve customer satisfaction

Customer satisfaction can be as good as the speed and quality of your replies of your help desk. Make sure you remove the customer frustration with effective and efficient communication with the LiveAgent ticketing system.

  • Improve customer satisfaction with efficient ticketing
  • Increase customer retention and improve response times
  • Multi-channel support with no extra effort

Find more statistics

Chart

80 %

of consumers expect speed and convenience

A majority of customers consider speed, knowledgeable help, convenience, and friendliness as important elements of customer service.

Increase ROI

Increase your earnings

Better support equals better earnings. Customers are much more likely to return when they get awesome customer support from their favorite business. Ticketing can help you take care of more issues faster than ever before. 

  • Unified and cheaper customer communication
  • Increase earnings with reliable support for customers

Find more statistics

Chart

86 %

are willing to pay for good service

Cut your costs while earning more. Customers are always willing to pay more for a great customer service experience.

Gain loyalty

Build customer loyalty

Thankful customers always appreciate good service and knowledgeable help from customer support agents. Improve your customer service during high ticket volume times and build strong customer loyalty with great interactions.

Ticketing can help your brand and your business gain customer loyalty. Thankful and appreciative customers are much more likely to return, especially if you can handle larger volumes of requests at much faster times.

  • Build customer loyalty across any preferred channel
  • Gain loyal customers who will return to buy again

Find more statistics

Chart

73%

Higher satisfaction rates

Provide personalized conversations and make your customers happy. Our fully-featured live chat software can help you with customer satisfaction, and great agent experience.

Save more with LiveAgent

You don’t have to go bankrupt to provide the best customer service. Take a look at how much you can save with LiveAgent’s ticketing system.

 

Testimonials

Get LiveAgent
ticketing software and join 7000 happy clients

Sign up for FREE
  • Roman Bosch
    Es ist hervorragend, solch ein tolles Portal zu haben, das unsere Kundenzufriedenheit verbessert.
    Roman Bosch , Partly
  • Christine Preusler
    LiveAgent bestärkt unsere Angestellten dabei besseren, schnelleren und genaueren Support zu liefern.
    Christine Preusler , HostingAdvice
  • Karl Dieterich
    LiveAgent hat uns geholfen, 2 wichtige Ziele zu erreichen: die Erhöhung der Kundenzufriedenheit und der Umsätze.
    Karl Dieterich , Covomo
  • Hendrik Henze
    Wir verwenden LiveAgent seit August und wir sind sehr zufrieden.
    Hendrik Henze , HEWO Internetmarketing
  • Razvan Sava
    Seit wir LiveAgent verwenden, hat sich unsere Reaktionszeit um 60% verbessert.
    Razvan Sava , Webmaster Deals
  • Taras Baca
    Unsere Kundenkonversionsrate stieg um 325% im ersten Monat, indem wir LiveAgent eingerichtet und aktiv benutzt haben.
    Taras Baca , XperienceHR
  • Andrej Ftomin
    Ich muss sagen, dass ich noch nie solch eine professionelle Kundenansprache erlebt habe.
    Andrej Ftomin , TAZAR Group
  • Matt Janaway
    Wir finden, dass LiveAgent bei weitem die beste Live-Chat-Lösung ist.
    Matt Janaway , The Workplace Depot
  • Viviane Carter
    Wir verwenden LiveAgent auf all unseren E-Commerce-Webseiten. Das Tool ist benutzerfreundlich und erhöht unserer Produktivität.
    Viviane Carter , CSI Products
  • Christian Lange
    Mit LiveAgent können wir unseren Kunden Support anbieten, egal wo sie sind.
    Christian Lange , Lucky-Bike
  • Jens Malmqvist
    Ich kann LiveAgent jedem empfehlen, der daran interessiert ist, seinen Kundenservice besser und effektiver zu gestalten.
    Jens Malmqvist , Projure
  • Catana Alexandru
    Ich bin mir sicher, dass wir ohne LiveAgent 90% unseres Tages damit verbringen würden, E-Mails zu sortieren.
    Catana Alexandru , Websignal
  • Jan Wienk
    Mit LiveAgent sind unsere Kunden zufrieden, da wir ihnen einen effizienteren Support anbieten können und dadurch die Wiederkehrrate steigt.
    Jan Wienk , All British Casino
  • Allan Bjerkan
    LiveAgent ist verlässlich, preisgünstig und einfach eine tolle Wahl für jeden schnelllebigen Online-Betrieb!
    Allan Bjerkan , Norske Automaten
  • Sissy Böttcher
    Wir mögen es, weil es einfach zu benutzen ist und tolle Funktionen, wie zum Beispiel nützliche Berichtfunktionen bietet.
    Sissy Böttcher , Study Portals
  • Peter Koning
    Wir lieben LiveAgent - es macht uns die Unterstützung unserer Kunden ganz einfach.
    Peter Koning , TypoAssassin
  • Aranzazu F
    Wir möchten unseren Kunden gerne die beste Support-Erfahrung bieten. Aus diesem Grund haben wir uns für LiveAgent entschieden.
    Aranzazu F , Factorchic
  • Rick Nuske
    Von der Einrichtung bis zum laufenden Support und allem dazwischen, das Team von LiveAgent ist beeindruckend.
    Rick Nuske , MyFutureBusiness
  • Vojtech Kelecsenyi
    LiveAgent spart uns täglich Hunderte von wertvollen Minuten, da der Kundenservice klar und geordnet abläuft.
    Vojtech Kelecsenyi , 123-Nakup
  • Rafael Kobalyan
    Unbegrenzte Integrationen für Kundenbetreuer, E-Mail, soziale Medien und Anrufe. All das für einen geringeren Preis, als für bei unserem vorherigen...
    Rafael Kobalyan , Betconstruct
  • Martin Drugaj
    Wir verwenden LiveAgent seit 2013. Wir können uns nicht vorstellen, ohne es zu arbeiten.
    Martin Drugaj , Atomer
  • Ivan Golubović
    Es ist eine kosteneffiziente Lösung, die Ihnen bei der Bewältigung einer großen Menge von Support-Anfragen über verschiedene Kanäle helfen kann.
    Ivan Golubović , AVMarket
  • Rustem Gimaev
    E-Mails über Outlook zu beantworten war schwer. Aber mit LiveAgent wissen wir, dass jede E-Mail zeitnah beantwortet wird.
    Rustem Gimaev , Antalya Consulting Language Center
  • Randy Bryan
    LiveAgent ist so toll! Die Installation hat wenig Zeit und Mühe in Anspruch genommen. Wir konnten das System schon in...
    Randy Bryan , tekRESCUE
  • Timothy G. Keys
    Ich finde die Produkte von LiveAgent höchst empfehlenswert. Sie sind nicht nur eine Alternative zu Kayako, sondern eine viel bessere...
    Timothy G. Keys , Marietta Corporation
  • Mihaela Teodorescu
    Das Supportteam hat uns immer sofort geantwortet und uns schnell anwendbare Lösungen geliefert.
    Mihaela Teodorescu , eFortuna
  • Hilda Andrejkovičová
    Es hilft uns bei der Einordnung der Tickets und der statistischen Aufzeichnung davon, was unsere Kunden am meisten benötigen.
    Hilda Andrejkovičová , TrustPay
  • Alexandra Danišová
    Wir sehen LiveAgent als ein tolles Tool für die Kommunikation mit Kunden.
    Alexandra Danišová , Nay
  • Samuel Smahel
    LiveAgent hat unsere Kommunikation mit Kunden beschleunigt und hat uns auch noch die Möglichkeit des Chats zur Verfügung gestellt.
    Samuel Smahel , m:zone
  • David Chandler
    Einfach gesagt übertrifft LiveAgent alles, was es sonst noch für diese, oder sogar noch höhere, Preise gibt.
    David Chandler , Volterman

Eine Demo vereinbaren

requestDemo
What you will learn during the demo
  • How to achieve your business goals with LiveAgent – whether it’s improving customer satisfaction or generating more sales.
  • How LiveAgent works. We’ll give you a tour of the product so you can get an idea of how it is to work with our software.
  • Answers to any questions you may have about pricing, service, integrations, and features.

“Approach each customer with the idea of helping him or her to solve a problem or achieve a goal, not of selling a product or service.” – Brian Tracy

Andrej Saxon
Sales manager

Medal

Start using LiveAgent now!

Try all that we have to offer with a free 30-day trial

Get started | 30 days free Schedule a demo
  • ✓ No setup fee    
  • ✓ Customer service 24/7    
  • ✓ No credit card required    
  • ✓ Cancel any time

Unsere Webseite verwendet Cookies. Durch Ihre Nutzung der Webseite nehmen wir Ihre Zustimmung an, Cookies so einzusetzen, wie es hier festgelegt ist Datenschutz- und Cookie-Richtlinie.

Ablehnen Akzeptieren
Start Free Trial x