Ticketing software

Unify your communication and solve inquiries from all channels with effective ticketing.

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✓ Customer service 24/7
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Help desk ticketing software by LiveAgent

Are you fed up with unsatisfactory customer communication solutions? LiveAgent ticketing software is here to save the day. Get started with our multi-channel ticketing and organize your communication from any channel in one place. Sign up for our free trial today and experience the benefits!

Kostenlose Probeversion starten

14 or 30 days free trial Keine Kreditkarte erforderlich

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Ticketing software demo

00:00/03:20

LiveAgent Ticketing Software Demo | Live AgentP0Y0M0DT0H0M201S

Youtube video: LiveAgent Ticketing Software Demo

Live AgentOctober 14, 2024

Why should you choose LiveAgent ticketing?

LiveAgent’s state-of-the-art ticketing system converts all communication from every channel into tickets which can be easily organized and solved in your universal inbox. It’s also supported by a variety of productivity features and integrations that make your workflow a lot easier.

LiveAgent product tour

00:00/02:24

LiveAgent Product Tour | Live AgentP0Y0M0DT0H0M145S

Live AgentOctober 14, 2024

Intuitive ticketing for any use case scenario

Our ticketing system can integrate and unify your communication from email, live chat, call center, social media, messaging apps, and knowledge base in one place. You can also choose from over 200 software integrations to maximize your efficiency and spend less time with app switching.

Empower your customer service with LiveAgent

Unified communication with LiveAgent ticketing is the solution for removing inefficient communication. Get the feel of our interface and see how it can help your business provide the best customer service.

Here’s what your support team gets:

Multi-channel ticketing & universal inbox
Efficient hybrid communication
A wide variety of productivity features
Over 200 integrations with other software
24/7 customer support for your convenience

Start trial for FREE

Support team view

Customer view

LiveAgent is so much more than just a ticketing system

It’s a comprehensive and extensive solution for business communication of any type. Our features allow you to neatly organize every piece of information and communication thanks to our incredible feature set. Take a look at some of our key features and see how they can help you out.

Tickets

Departments

Responsibility

Automation

Tickets

Departments

Responsibility

Automation

All-in-one solution

Universal inbox

Are you tired of switching between communication solutions to keep up? Our universal inbox can help you keep up and save your time. Integrate all communication channels you need, and keep track of conversations from each customer in a hybrid ticket stream. Reply faster and easier thanks to our other advanced features.

Hybrid communication in one universal inbox
Wide range of productivity ticketing features

Hybrid ticketing

Hybrid ticket stream

Do you find it hard to track all communication channels just to keep up conversations with the same customer? Hybrid ticket stream can become one of the best tools at your disposal. It can unify communication from the same customer regardless of which channel they decide to use.

Communication from any channel in the same ticket
Better organizing and simpler workflow

Team communication

Internal tickets and notes

Stay in touch with your teams easily without leaving your dashboard. LiveAgent’s feature set includes internal tickets that are visible only to agents, as well as notes where you can share vital information with entire departments within the application. Use everything we have to improve communication within the company.

Internal tickets only visible to you and your teams
Notes in customer tickets for easy sharing of knowledge

Efficient workflow

Canned messages

Would you like to save some time on answering common questions? Canned messages are the right feature for the job. Prepare your answers in advance, and the simply send them with a couple of clicks in the ticket. Save yourself some time and focus on more pressing issues.

Prepare ticket answers for various scenarios
Efficient replies to common questions

Knowledge management

Knowledge base

Decrease your ticket load with a comprehensive and extensive knowledge base as an essential part of your customer support. Write informational articles, how-tos, guides, and tutorials directly from the LiveAgent dashboard. You can also use it to engage with customers on forums, or gather feedback.

Provide effective support with knowledge base
A fully-featured customer portal solution

More information about knowledge base in ticketing software

Learn how you can benefit from LiveAgent ticketing

Ease of communication is just the tip of the iceberg, there are many more benefits related to help desk ticketing.

Satisfy customers

Improve customer satisfaction

Customer satisfaction can be as good as the speed and quality of your replies of your help desk. Make sure you remove the customer frustration with effective and efficient communication with the LiveAgent ticketing system.

Improve customer satisfaction with efficient ticketing
Increase customer retention and improve response times
Multi-channel support with no extra effort

Find more statistics

80 %

of consumers expect speed and convenience

A majority of customers consider speed, knowledgeable help, convenience, and friendliness as important elements of customer service.

Increase ROI

Increase your earnings

Better support equals better earnings. Customers are much more likely to return when they get awesome customer support from their favorite business. Ticketing can help you take care of more issues faster than ever before.

Unified and cheaper customer communication
Increase earnings with reliable support for customers

Find more statistics

86 %

are willing to pay for good service

Cut your costs while earning more. Customers are always willing to pay more for a great customer service experience.

Gain loyalty

Build customer loyalty

Thankful customers always appreciate good service and knowledgeable help from customer support agents. Improve your customer service during high ticket volume times and build strong customer loyalty with great interactions.

Ticketing can help your brand and your business gain customer loyalty. Thankful and appreciative customers are much more likely to return, especially if you can handle larger volumes of requests at much faster times.

Build customer loyalty across any preferred channel
Gain loyal customers who will return to buy again

Find more statistics

73%

Higher satisfaction rates

Provide personalized conversations and make your customers happy. Our fully-featured live chat software can help you with customer satisfaction, and great agent experience.

Save more with LiveAgent

You don’t have to go bankrupt to provide the best customer service. Take a look at how much you can save with LiveAgent’s ticketing system.

Testimonials

Get LiveAgent
ticketing software and join 7000 happy clients

Es ist hervorragend, solch ein tolles Portal zu haben, das unsere Kundenzufriedenheit verbessert.
Roman Bosch , Partly
LiveAgent bestärkt unsere Angestellten dabei besseren, schnelleren und genaueren Support zu liefern.
Christine Preusler , HostingAdvice
LiveAgent hat uns geholfen, 2 wichtige Ziele zu erreichen: die Erhöhung der Kundenzufriedenheit und der Umsätze.
Karl Dieterich , Covomo
Wir verwenden LiveAgent seit August und wir sind sehr zufrieden.
Hendrik Henze , HEWO Internetmarketing
Seit wir LiveAgent verwenden, hat sich unsere Reaktionszeit um 60% verbessert.
Razvan Sava , Webmaster Deals
Unsere Kundenkonversionsrate stieg um 325% im ersten Monat, indem wir LiveAgent eingerichtet und aktiv benutzt haben.
Taras Baca , XperienceHR
Ich muss sagen, dass ich noch nie solch eine professionelle Kundenansprache erlebt habe.
Andrej Ftomin , TAZAR Group
Wir finden, dass LiveAgent bei weitem die beste Live-Chat-Lösung ist.
Matt Janaway , The Workplace Depot
Wir verwenden LiveAgent auf all unseren E-Commerce-Webseiten. Das Tool ist benutzerfreundlich und erhöht unserer Produktivität.
Viviane Carter , CSI Products
Mit LiveAgent können wir unseren Kunden Support anbieten, egal wo sie sind.
Christian Lange , Lucky-Bike
Ich kann LiveAgent jedem empfehlen, der daran interessiert ist, seinen Kundenservice besser und effektiver zu gestalten.
Jens Malmqvist , Projure
Ich bin mir sicher, dass wir ohne LiveAgent 90% unseres Tages damit verbringen würden, E-Mails zu sortieren.
Catana Alexandru , Websignal
Mit LiveAgent sind unsere Kunden zufrieden, da wir ihnen einen effizienteren Support anbieten können und dadurch die Wiederkehrrate steigt.
Jan Wienk , All British Casino
LiveAgent ist verlässlich, preisgünstig und einfach eine tolle Wahl für jeden schnelllebigen Online-Betrieb!
Allan Bjerkan , Norske Automaten
Wir mögen es, weil es einfach zu benutzen ist und tolle Funktionen, wie zum Beispiel nützliche Berichtfunktionen bietet.
Sissy Böttcher , Study Portals
Wir lieben LiveAgent - es macht uns die Unterstützung unserer Kunden ganz einfach.
Peter Koning , TypoAssassin
Wir möchten unseren Kunden gerne die beste Support-Erfahrung bieten. Aus diesem Grund haben wir uns für LiveAgent entschieden.
Aranzazu F , Factorchic
Von der Einrichtung bis zum laufenden Support und allem dazwischen, das Team von LiveAgent ist beeindruckend.
Rick Nuske , MyFutureBusiness
LiveAgent spart uns täglich Hunderte von wertvollen Minuten, da der Kundenservice klar und geordnet abläuft.
Vojtech Kelecsenyi , 123-Nakup
Unbegrenzte Integrationen für Kundenbetreuer, E-Mail, soziale Medien und Anrufe. All das für einen geringeren Preis, als für bei unserem vorherigen...
Rafael Kobalyan , Betconstruct
Wir verwenden LiveAgent seit 2013. Wir können uns nicht vorstellen, ohne es zu arbeiten.
Martin Drugaj , Atomer
Es ist eine kosteneffiziente Lösung, die Ihnen bei der Bewältigung einer großen Menge von Support-Anfragen über verschiedene Kanäle helfen kann.
Ivan Golubović , AVMarket
E-Mails über Outlook zu beantworten war schwer. Aber mit LiveAgent wissen wir, dass jede E-Mail zeitnah beantwortet wird.
Rustem Gimaev , Antalya Consulting Language Center
LiveAgent ist so toll! Die Installation hat wenig Zeit und Mühe in Anspruch genommen. Wir konnten das System schon in...
Randy Bryan , tekRESCUE
Ich finde die Produkte von LiveAgent höchst empfehlenswert. Sie sind nicht nur eine Alternative zu Kayako, sondern eine viel bessere...
Timothy G. Keys , Marietta Corporation
Das Supportteam hat uns immer sofort geantwortet und uns schnell anwendbare Lösungen geliefert.
Mihaela Teodorescu , eFortuna
Es hilft uns bei der Einordnung der Tickets und der statistischen Aufzeichnung davon, was unsere Kunden am meisten benötigen.
Hilda Andrejkovičová , TrustPay
Wir sehen LiveAgent als ein tolles Tool für die Kommunikation mit Kunden.
Alexandra Danišová , Nay
LiveAgent hat unsere Kommunikation mit Kunden beschleunigt und hat uns auch noch die Möglichkeit des Chats zur Verfügung gestellt.
Samuel Smahel , m:zone
Einfach gesagt übertrifft LiveAgent alles, was es sonst noch für diese, oder sogar noch höhere, Preise gibt.
David Chandler , Volterman

Eine Demo vereinbaren

What you will learn during the demo

How to achieve your business goals with LiveAgent – whether it’s improving customer satisfaction or generating more sales.
How LiveAgent works. We’ll give you a tour of the product so you can get an idea of how it is to work with our software.
Answers to any questions you may have about pricing, service, integrations, and features.

“Approach each customer with the idea of helping him or her to solve a problem or achieve a goal, not of selling a product or service.” – Brian Tracy

Andrej Saxon
Sales manager